This is the complete guide for how to troubleshoot aol email login problems on phone, pc or third-party application. if you can’t sign into aol account on any device. read this article.
AOL is a web portal and email service provider based in New York and is one of the largest free email service providers in America.
AOL has a huge customer base in the USA owing to its quality and secure email services.
On top of that AOL has a strong customer support team who are ready to help 24/7 round the clock.
When it comes to the quality of the email service, AOL has adopted the latest technological protocols to give their customer the best emailing experience.
Both the AOL desktop and AOL web version have brilliant design and interface thus helps to make emailing an awesome experience for the users.
Even for the customers who use mobiles or tablets to access their emails, AOL has the mobile App version.
AOL offers customers a variety of options to choose from so you can use any of them to access your emails.
Since it is free and secure, AOL is loved by its customers. The backbone of any technical service is its customer care team, AOl has the best customer care team that help users in troubleshooting the issues.
Since AOL offers email service which is a product of technology, it is not free from flaws. There can be moments where users have to deal with the issues related to AOL email.
Some of the common issues that users may face while using AOL are, unable to receive emails, unable to send emails, can’t sign in to AOl email and so on.
So here in this article, I will help you to troubleshoot one of the commonly reported issues, that is AOL email login problems.
Basic Instructions To Fix AOL Mail Login Problems:
Some of the AOL issues are very basic and does not need any much troubleshooting in to fix the issue. And you don’t need much of technical knowledge to fix the issues. Here are some of the basic troubleshooting steps for fixing can’t sign into AOL email.
Check your internet connection-
If you are not able to Login to your AOl email, then sometimes the problem could be with your internet connection.
If you don’t have a proper internet connection or no internet connection AOL cannot connect with its servers thus it won’t be able to log in.
So in order to check your internet connection, you can try visiting any website on your web browser, if it is not opening, you have a problem with the internet.
You need to call your internet service provider or reset your modem.
Make sure your phone is not in flight mode-
If you are using your mobile device to access your AOL email and you are unable to log into aol account, please make sure that it is not in flight mode.
When a mobile is in flight mode, it shuts down the data services due to which it cannot communicate with the AOL servers.
Turn off your flight mode if you are facing AOL email Login issue.
Change your password-
Sometimes we tend to forget our password or our account can be compromised due to which we may not be able to log in.
So the best thing to do is to change your password. To do this, you need to visit aol.com, now enter your email address and click on next, now click on forgot the password,
it will take you to the page where you need to answer your security questions or it will send you a code to your recovery email address or phone number.
once you answer the question or retrieve the recovery code, you can change your AOL password.
Wrong email address-
Entering wrong email or incomplete email address while signing into AOL email would also create AOL Email login problem. So make sure, you are entering the right and complete email address.
How to troubleshoot AOL Mail Login Problems on Windows or Mac Computer Using Browser –
Most of the Aol email consumers generally use the computer to access their email. There are different ways you can sign in to AOl email using a computer, for example, AOL desktop, third-party email clients or simply using the web browser.
If you are using a web browser to login into your AOL account and you are facing AOl email login issues, you need to understand these troubleshooting steps.
AOL Mail Login Screen Is Missing (Troubleshoot AOL Mail Login Problems)–
If you are using the web browser that is if you are login into AOL email through Aol.com and suddenly see that you are unable to see your AOL login screen then there could be following issues-
- Java update- if you have an outdated version of java, then this could be creating the issue. Java is a software that reads the script of a website, so if it’s outdated.
it won’t be able to read the website feature properly which in turn may cause missing AOL mail login screen.
So, in this case, you need to update your Java. To update Java, you need to go to your control panel, search for Java and click on it.
now a screen will pop up, in that screen, click on update tab at the very top, and on the update page, click on update down at the screen. Once the java is updated restart your computer.
Update your web browser To Fix AOL Mail Login Problems –
An outdated web browser won’t be able to load the full content and features of AOL website, so you may not be able to see the AOL mail Log in Screen. In order to fix the problem, you need to update your web browser. Here is how you can update your web browser.
Microsoft internet explorer-
- Open the internet explorer on your pc.
- Click on settings icon available on the top right-side corner and click on about internet explorer.
- Now If there will be an update available for your browser. It will display there. You need to click on update it.
Open the google chrome
- Click on top menu icon >> help >> about google chrome
- If you can see any update available for your browser. Click on update now.
Open Mozilla firefox >> go to help and troubleshooting >> troubleshooting information >> select update browser.
Reset your Web browser To Troubleshoot AOL Email Login Problems –
If you are unable to see AOL login screen on your browser sometimes it could be due to cookies or suspicious browser extensions, so you need to reset the browser to fix the problem. Here is how you can reset your web browser-
In order to reset internet explorer, you need to go to control panel, click on internet option, it will open internet properties window, now click on the advanced tab at the top, now click on reset, and on the next window check mark on “delete personal settings” and click Reset. Once it is reset, restart the browser.
In order to reset Google chrome, open chrome, now click on three vertical dost at the very top right corner, now scroll down to settings and click on it,on the settings page, scroll down to the bottom and click on advanced, and on the advanced page, click on “restore settings to original defaults” and on the next window click on reset. Restart the browser after the reset is done
To reset the Safari browser, you need to click on the open the Safari browser first. Now click on the safari available on the top right side corner and click on reset.
Now you will see the confirmation messages, you need to go ahead and click on the browser to reset the browser settings.
If you are planning to reset your Mozilla Firefox browser. You should open the Mozilla browser first, now click on help, select troubleshooting information and hit the reset browser option.
Do Get AOL Login button is not working Error –
You open the aol website and suddenly see that the AOL login button has disappeared so you would wonder what exactly has gone wrong with your account. This is one of the common AOL email login problems that have been reported. This mainly happens because of your cookies and outdated java. So to fix the problem, you need to delete your browser’s cookies and update the Java.
Shows blank page while logging in (AOL Email Login Problems)–
Sometimes when you log into your AOL email account you might receive a blank page instead of your emails; this could be frustrating and scary at the same time.
This is mainly caused by server issue and slow internet. You cannot fix the server issue but you need to wait for the server to be up and running. And if you have a slow internet connection, you need to talk to your internet service provider.
Time And Date error May Cause Can’t Sign Into AOL Mail Problems–
If you have the wrong time set on your computer, then you might face the AOL login problem, so you need to make sure you have the correct time set on your computer.
Firewall Issue May Cause AOL Email Login Problems–
Some of the firewall rules won’t let your device communicate with AOL mail server. So you need to disable your antivirus by clicking on the antivirus and clicking on the settings and finally turning it off.
Also, some of the ad blockers on your web browser could create the problem, so you need to disable the ad blockers. Once you disable the ad blocker and antivirus, reboot your computer.
Network settings May Also Cause AOL Mail Login Problems–
If you are trying to open AOL website and you are receiving error messages like “page cannot load” “we cannot reach to this website”, and then the problem is with the DNS server. Here is how you can fix the issue
AOL mail server is down(you will face can’t sign into AOL mail)–
It is no brainer that if the AOL server is down, you won’t be able to open AOl email. Sometimes the AOL server could be down or going through an update due to which you won’t be able to access your emails. The only thing you can do in such a scenario is to wait for the server to be up and running.
In today’s time, when mobile is trying to replace the computer, most people prefer accessing their emails on their mobile devices.
Checking emails on mobile is very easy and less time-consuming. You can just get all your emails just by taping on your email app.
In a way, you are carrying all your emails in your pocket; all you need is a Smartphone. So here I will write about the steps to troubleshoot AOL email login problems when you are accessing it from mobile devices
Can’t Sign Into AOL Mail USing iPhone, iPad-
Update your Mail application-
You have been accessing your AOL email on your phone all the time and suddenly you realize that you can’t sign into your AOl mail all of a sudden.
This could be due to the outdated version of the mail application. In that case, you need to go ahead and update the application first.
Right after that, you should try to log into your aol account. Let’s see if it is still giving you AOL email login problems or it’s working perfectly fine.
In deep research we have found, there are so many people face AOL email mail login problems into there iPhone just because of authentication problem.
IN this case, people get one of the following error messages:
- Incorrect username or password
- Can’t access the aol account.
- Unable to connect to the aol mail.
This happens, when the user changes there password but forgot to update the new aol mail password on their IOS phone.
So if you have changed your email password recently and forgot to update it on your iPhone, Please go ahead and update it on your phone as well.
- Go to the settings on your iPhone and click on Mail option.
- Top on your email account.
- Now you need to tap the password area and type your password there now.
- Now you need to type the password correctly and then press finish or update.
Also, sometimes users are facing aol mail login problems into their iPhone due to the incorrect server address.
So you need to be sure about the server address. the server address should be following.
Incoming server- Imap.aol.com
Outgoing server- Smtp.aol.com
Incoming Port no- 993
Outgoing port no- 465
SSL for incoming – Yes
SSL for outgoing – not necessary.
Remove the aol account from your iPhone and re-add it –
If you have tried to update the server information and email password but somehow still you can’t sign into aol account.
In such case, you need to delete the AOL email account from your iPhone and try to configure your AOL account into your phone again. To do that, you need to follow the instructions given below:
- Go to settings and tap on the mail icon.
- Tap on your email address.
- Tap the delete button (available in the top right corner).
- Now you need to confirm delete.
- Once your aol account will be removed from your phone. You should reboot your phone once and then you should try to add your email account once again.
- So go to the settings again and tap on mail option.
- Click on the add button and select aol as your service provider.
- Now your name, email address and password and then press the next button.
- Select configure email address automatically and it will automatically configure your email account for you.
Reset Network Settings-
Sometimes, you might be going through aol mail login problems due to the network fault. So you should update the network settings on your phone. Also, be sure, you are getting internet on your phone.
Delete the app cache-
This happens rarely, but people might get into the trouble with aol mail login problem due to the app cache problem.
When Application cache is full of junk and files, it may create a little problem for users. Due to that, mail application starts running slow or it doesn’t respond properly.
So you should clear the app cache from time to time.
Going through aol mail Login Problems Using Android Phone?
If you have unable to access aol account on your android phone. It can be due to several possible reasons. Here I am pointing them out with the solution.
Update the mail application-
I have already told everyone about the importance of mail application update. So I am not going to waste your time repeating it again.
All I want to say, just go ahead and check for the mail update first.
Time & Date-
Did you check the times & date on your phone? Sometimes, people are unable to login to the aol account due to the incorrect time and date. So do not forget to check them.
If you find it incorrect, just go ahead and update it first.
Install third-party application-
if you are going through aol email login problems on the default application.
Let’s install outlook or any third party mail client application from play store. Now try to add the email account into your third-party mail app.
Can you log into your account now or still going through can’t sign into aol mail problems?
If you can access the account on a third-party application, this means, your default application is unable to communicate with AOL mail server.
So you should start using the third party mail application to access the aol mail account.
Account authentication issue May Cause AOL Mail Login Problems-
Usually, people go through can’t sign into aol mail problem due to the two common reasons.
- Incorrect email address or password.
- Invalid server address.
So you should check both things carefully, be sure you are typing the correct username and password for your aol account.
Also, check the server information, if you don’t know the server address. you can check above. You have given the server address with port no.
Can’t sign into aol mail using third-party applications (outlook, lotus, mail etc. ) on pc-
If you are having aol email login problems on your outlook or any third party application. Just try the options given below to troubleshoot the issue.
Invalid Email Configuration Can Be The Reason Behind AOL Email Login Problems –
be sure you have configured your email account carefully. If you will make any mistake In typing the password or email address. outlook won’t be able to communicate with the aol mail server.
Also, you should check other information like- incoming server address, outgoing server address etc. if you find them incorrect. Just go ahead and update it now.
Once you will update the server address, you should try to log in your account again. I am sure your email will start working fine on outlook.
Let’s see do you still go through aol email login problems?
.OST or .pst File Missing Can Be The Reason Behind AOL Email Login Problems –
if you can’t sign into AOL mail account on your outlook and get a .ost file missing the error in revert.
In this case, you should delete the current profile from outlook and create a new profile for your outlook account.
once you will create a new profile for your account. Let’s configure your aol email into outlook.
I hope you won’t be facing AOL email login problems anymore.
Uninstall & reinstall outlook To Fix AOL Email Login Problems On Outlook-
if you have tried all these steps but still unable to sign into AOL mail account. In such a case, you should uninstall the outlook from your pc, and install the latest version of outlook.
Right after installing the newer version of outlook, you should add your aol email account into it again. I am sure, you would be able to login to your aol account now.
So this is the complete guide for AOL mail login problems. If you still can’t sign into AOL mail. Please let us know. We will share some other steps to fix it as well.